Technical Support

Compatible peripherals

  • Logitech G29
  • Logitech Driving Force Shifter
  • Thrustmaster T80
  • Thrustmaster T100
  • Thrustmaster T150 Force Feedback
  • Thrustmaster T150 Ferrari Wheel Force Feedback
  • Thrustmaster T300 RS
  • Thrustmaster T500 RS
  • Thrustmaster T-GT
  • Thrusmaster TH8A Add-On
  • Thrustmaster T3PA Add-On
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster RS - GT Edition
  • Thrustmaster TM Leather 28 GT Wheel Add-On
  • Thrustmaster 599XX EVO 30 Wheel Add-On Alcantara Edition
  • Thrustmaster Ferrari GTE Wheel Add-On Ferrari 458 Challenge Edition
  • Thrustmaster Ferrari F1 Wheel
  • Thrustmaster PS
  • Thrustmaster Rally Wheel Add-On Sparco® R383 Mod
  • Thrustmaster Sparco P310
  • Thrustmaster BT LED Display
  • Fanatec CSL Elite Racing Wheel PS4
  • Fanatec ClubSport Steering Wheel Universal Hub for Xbox One
  • Fanatec ClubSport Steering Wheel Porsche 918 RSR
  • Fanatec CSL Steering Wheel P1
  • Fanatec CSL Elite Steering Wheel P1
  • Fanatec ClubSport Shifter SQ V 1.5
  • Fanatec ClubSport Handbrake V1.5
  • Fanatec Clubsport Pedals V3
  • Fanatec Clubsport Pedals V3 inverted
  • Fanatec CSL Elite Pedals
  • Fanatec CSL Elite Pedals LC
  • Logitech G920
  • Logitech Driving Force Shifter
  • Thrustmaster TX
  • Thrustmaster TS-XW Racer
  • Thrustmaster Ferrari 458 Spider Racing Wheel
  • Thrusmaster TMX Force Feedback
  • Thrustmaster T3PA Add-On
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster TM Leather 28 GT Wheel Add-On
  • Thrustmaster Ferrari 458 Italia Edition
  • Thrustmaster Rally Wheel Add-On Sparco® R383 Mod
  • Thrustmaster 599XX EVO Alcantara Edition
  • Thrustmaster Sparco P310
  • Thrustmaster Ferrari F1 Wheel
  • Thrustmaster Rally Wheel Add-On Sparco® R383 Mod
  • Fanatec ClubSport V 2
  • Fanatec ClubSport V 2.5
  • Fanatec CSL Elite
  • Fanatec CSR Racing
  • Fanatec Universal Hub for Xbox One
  • Fanatec CSL Steering Wheel P1
  • Fanatec CSL Elite Steering Wheel P1
  • Fanatec ClubSport Shifter SQ V 1.5
  • Fanatec ClubSport Handbrake V1.5
  • Fanatec Clubsport Pedals V3
  • Fanatec Clubsport Pedals V3 inverted
  • Fanatec CSL Elite Pedals
  • Fanatec CSL Elite Pedals LC
  • Logitech G25
  • Logitech Driving Force GT
  • Logitech MOMO Racing Force
  • Logitech G27
  • Logitech G29
  • Logitech G920
  • Logitech Driving Force Shifter
  • Thrustmaster T80
  • Thrustmaster T100
  • Thrustmaster T150 Force Feedback
  • Thrustmaster T150 Ferrari Wheel Force Feedback
  • Thrustmaster TMX Force Feedback
  • Thrustmaster T300 RS
  • Thrustmaster T500 RS
  • Thrustmaster TX
  • Thrustmaster TS-PC Racer
  • Thrustmaster TS-XW Racer
  • Thrustmaster T-GT
  • Thrustmaster RS - GT Edition
  • Thrustmaster TM Leather 28 GT Wheel Add-On
  • Thrustmaster 599XX EVO 30 Wheel Add-On Alcantara Edition
  • Thrustmaster Ferrari GTE Wheel Add-On Ferrari 458 Challenge Edition
  • Thrustmaster Ferrari 458 Italia Edition
  • Thrustmaster Ferrari F1 Wheel
  • Thrustmaster PS
  • Thrustmaster Rally Wheel Add-On Sparco® R383 Mod
  • Thrustmaster Sparco P310
  • Thrustmaster TH8A Add-On Shifter
  • Thrustmaster TSS Handbrake Sparco Mod
  • Thrustmaster T3PA Pro Add-On
  • Thrustmaster T3PA Add-On
  • Fanatec CSL Elite Wheel Base PS4
  • Fanatec ClubSport Wheel Base V2
  • Fanatec ClubSport Wheel Base V2.5
  • Fanatec CSL Elite
  • Fanatec CSR Racing
  • Fanatec ClubSport Steering Wheel Universal Hub for Xbox One
  • Fanatec ClubSport Steering Wheel Porsche 918 RSR
  • Fanatec CSL Steering Wheel P1
  • Fanatec CSL Elite Steering Wheel P1
  • Fanatec ClubSport Shifter SQ V 1.5
  • Fanatec Clubsport Pedals V3
  • Fanatec Clubsport Pedals V3 inverted
  • Fanatec CSL Elite Pedals
  • Fanatec CSL Elite Pedals LC
  • Hori RWA (Racing Wheel Apex)
  • Hori RWO (Racing Wheel Overdrive)
  • SimXperience AccuForce Pro V2
  • Xbox 360 Controller
  • Xbox One Controller
  • Steam Controller
  • Dualshock Sixaxis
  • Dualshock 3
  • Dualshock 4
  • Dualshock 4 v2

Frequently asked questions

To unlock the exclusive content with the code, please follow the instructions below for the specific platform you are playing on.

STEAM

Launch Steam and log into your Steam account. Click the Games menu at the top of the Steam window. Select Activate a Product on Steam. Follow the on-screen instructions to complete the process.

XBOX ONE

Go to Store and select Use a code or say “Xbox, use code”. Enter the 25-character code. Alternatively, you can use the 25-character code on live.xbox.com (Note: the Xbox Live download code is valid for single use only. Subject to the Xbox Live Terms and Conditions of Use on www.xbox.com/live).

PLAYSTATION®4

Open a PlayStation™Network account or use your existing account. Select the PlayStation®Store icon on the PS4™ system home screen. On PlayStation®Store, select Redeem Codes at the bottom of the menu. Enter the code. Note that the code is case-sensitive and must be entered exactly as printed. Once the code has been entered correctly, select Continue on the dialogue box. Select Download to start downloading the content.

- Send us a report indicating the circumstances of the bug or crash. Please provide as much information as possible. - Check that your computer meets the minimum system requirements - Verify the integrity of the game cache:

Right-click on the game in your Steam library. Select "Properties". Select the "Local files" tab. Click "Verify integrity of game cache…". If the verification does not correct the problem, contact us by e-mail at support@bigben.fr making sure to send us as much information as possible:

- Save game file (/userdata//621830/remote/save.dat)

- Log file:

Right-click the name of the game in the Steam library. Select "Properties". Select the "Local files" tab and click "Browse local files". You should see a file called "VRally4.log".

- DirectX diagnostic file:

Press and hold the Windows key and the R key on your keyboard. Type dxdiag in the text field that appears, then click "OK". If your computer has a 64-bit version of Windows, click the “Run 64-bit DxDiag” button. Click the "Save All Information" button at the bottom of the window.

- All of the files in the “My Games” directory: You will find them in the folder "C:/Users//My Documents/My Games/VRally4/".

Recommended system requirements

Operating system: Windows 10 - 64-bit version
Processor: Intel Core i7-3770 or AMD FX-8350
RAM: 8 GB
Graphics: Nvidia GTX 780 or AMD Radeon R9 290
DirectX: Version 11
Network: High-speed Internet connection
Hard disk space: 19 GB free hard disk space
Sound card: DirectX compatible soundcard
Additional notes: 64-bit only

You must have an Internet connection and a free Steam account to activate the game. The recommended system requirements enable the game to run at a resolution of 1080p at 60 frames per second, with all visual effects at default settings.

Minimum system requirements

Operating system: Windows 7 - 64-bit version
Processor: Intel Core i3-540 or AMD Phenom II X4 940
RAM: 4 GB
Graphics: Nvidia GeForce GTX 560 or AMD Radeon HD 6870
DirectX: Version 11
Network: High-speed Internet connection
Hard disk space: 19 GB free hard disk space
Sound card: DirectX compatible soundcard
Additional notes: 64-bit only

You must have an Internet connection and a free Steam account to activate the game.
The minimum system requirements enable the game to run at a resolution of 720p at 30 frames per second, with all visual effects at the lowest settings.